Privacy Policy
Effective Date: 24/04/2025
At Veterans Hurt Too, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website https://veteranshurttoo.co.uk, make a purchase, or engage with our services.
1. Who We Are
This website is operated by Veterans Hurt Too, located at:
Veterans Hurt Too
81 Payne Close
Warrington, WA5 1DU
United Kingdom
2. What Information We Collect
When you interact with our site, we may collect the following information:
- Name and shipping address (for order processing)
- Email address (for account creation, order updates, and newsletters)
- Order details and purchase history
We do not collect phone numbers or store payment information directly. All sensitive payment data is handled securely through our payment partners.
3. Payment Processing
We use Stripe for secure payment processing, including debit/credit cards, Apple Pay, and Google Pay. Your payment details are encrypted and processed externally by Stripe and are never stored on our servers.
4. Third-Party Services
We use trusted third-party tools to enhance your shopping experience:
- Printful: For order fulfillment and shipping
- Google Analytics: To track website usage and improve performance
- Jetpack: For site security and performance insights
- WooCommerce: To manage our eCommerce platform
These services may collect anonymized or aggregated data about your interactions with our site.
5. How We Use Your Information
We use your data to:
- Process and ship orders
- Create and manage user accounts
- Send transactional emails (e.g., order confirmations)
- Improve our website and services
- Send occasional marketing emails (with your consent)
We will never sell or share your personal information for profit.
6. Your Rights Under GDPR
As a UK resident, you have the right to:
- Access the data we hold about you
- Request corrections or deletions
- Withdraw consent at any time
- File a complaint with the Information Commissioner’s Office (ICO)
To exercise these rights, contact us at: support@veteranshurttoo.co.uk
7. Children’s Privacy
Our site and services are not intended for children under 13. We do not knowingly collect data from children.
8. Cookies
We use cookies to enhance your browsing experience and collect data for analytics. By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.
9. Data Retention
We retain order information for tax and accounting purposes for up to 7 years, as required by law. Other data is retained only as long as necessary for its intended purpose.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be posted here with the effective date.
11. Contact Us
If you have questions or concerns about your data, please contact us:
📧 Email: support@veteranshurttoo.co.uk
📍 Address: 81 Payne Close, Warrington, WA5 1DU, United Kingdom