📦 Returns & Refunds Policy
Thank you for shopping with Veterans Hurt Too. Please read our returns and refunds policy carefully before placing your order.
🔁 Cancelling Your Order (UK Law)
Under the Consumer Contracts Regulations 2013, if you are a customer based in the UK, you have the right to cancel your order for any reason within 14 days of receiving your item.
To cancel, please email us at support@veteranshurttoo.co.uk within 14 days of delivery. We will provide return instructions. Returned items must be:
- Unworn and in their original condition
- Returned within 14 days of cancellation
📦 Return postage costs are the customer’s responsibility unless the item is faulty.
🚫 Items Not Eligible for Return
Due to the nature of our products being made to order, we do not offer returns or exchanges for:
- Wrong size ordered
- Change of mind
However, these exclusions do not affect your statutory rights. If you cancel within the 14-day window as stated above, your right to a refund still applies.
🧾 Damaged or Incorrect Orders
If your order arrives defective, damaged, or incorrect, please contact us within 14 days of delivery. We’ll arrange a replacement or refund as appropriate.
Please include:
- Your order number
- Clear photos of the issue
- A short description
We will cover any return or replacement costs in these cases.
ℹ️ Questions?
Email us at: support@veteranshurttoo.co.uk
Read Printful’s fulfilment terms here: Printful Returns Policy